Terms & Conditions

Terms & Conditions

Our terms and conditions as outlined below are updated regularly. Please ensure that you have read these, as we will not be held responsible for any negligence on your part.

Ordering from us | George Quinn Stair Parts Plus

Our stair parts may be purchased using our contact details: via our online website, by telephone, or by e-mail. We process the orders from Monday to Friday 8.10 am to 4.55/3.55 pm – the orders received outside of this timetable will be processed on the next working day, excluding statutory and public holidays.

Our acceptance of an order takes place when we dispatch the goods.

We accept credit and debit card payments. You can also pay by Paypal.

Office hours | George Quinn Stair Parts Plus

  • Monday to Thursday – 8.10am – 4.55pm.
  • Friday – 8.10am – 3.55pm.
  • Saturday and Sunday – closed.

Pricing | George Quinn Stair Parts Plus

  • All our prices are quoted in UK pounds sterling (£).
  • All prices are inclusive of VAT.
  • If you are a UK vat registered company we will need your vat number, otherwise, we will charge VAT.
  • A Delivery Charge of £30 applies to each order.
  • VAT is charged on delivery.
  • Our prices are continuously reviewed and are liable to change – you will be charged the price agreed on order acceptance.

 Delivery information | George Quinn Stair Parts Plus

  • We deliver only to the United Kingdom (excluding Channel Islands, Isle of Man, and Northern Ireland).
  • All goods will be dispatched within 7 working days of payment received.
  • Deliveries are carried out by a third party courier. We cannot specify a time for a delivery, but we always try to give you all the information that we have regarding your stair parts order.
  • All deliveries must be signed for by a person over the age of 18 years.
  • The stair parts ordered will not be left unattended or without a signature.
  • The company will not be liable for any direct or indirect loss, damage or expense suffered or incurred by the buyer as a consequence of a delay in dispatch or delivery.
  • All orders must be checked for damages before signing for them. Any damages must be notified to us within 24 hours.
  • If the stair parts are damaged as a result of customer negligence (e.g. the stair parts were stored outside, damaged by water or other hazards), we will not refund or resend the order.

Returns Policy | George Quinn Stair Parts Plus

  • You are under a duty to take reasonable care of the stair parts that you order from us. If we are to refund or resend your order, we need to see proof that it wasn’t your fault for the stair components being damaged. The goods (stair parts) must be unused and returned in their original packaging.
  • You’re free to change your mind regarding your stair parts order and can cancel it within 7 working days of receipt of delivery.
  • We will refund you for the stair parts order, but you will be liable for a restocking charge of 15%.
  • The cost of returning the stair parts will be borne by you.
  • As you may know, we can work together with you to create different designs for spindles, banisters, or other stair parts. If your stair parts’ order was customised specifically for you, then it cannot be returned. The provision of this clause does not affect your statutory rights.
  • Returning your stair parts order should be agreed with our office beforehand. You can email us or you can give us a call, free of charge, at 0800 0850 479.

Trade Enquiries | George Quinn Stair Parts Plus

As a relatively new entrant to the UK stair components market, we are always looking to expand our reach and connect with our rapidly growing consumer base through a key trade network.

We welcome all business-to-business inquiries and we are committed to form long lasting relationships with valuable trade partners.

If you want to join us in our mission of distributing quality stair parts in UK, we assure you of an open and honest collaboration that will serve as a long-standing and mutually beneficial business relationship.

If you have any other queries, please email us at info@georgequinn.co.uk. Alternatively, you can call us using our phone number: 0800 0850 479 (free of charge).

Terms of Use – Website

Our terms and conditions as outlined below are updated regularly. Please ensure that you have read these, as we will not be held responsible for any negligence on your part.

1. Security on https://georgequinn.co.uk/

We care about the safety of your transaction, so we secured the transmission of any personal information that you enter to our website, through a Secure Socket Layer of 256 bits.

2. Cookies

https://georgequinn.co.uk/ uses cookies. These cookies collect traffic data via Google Analytics; they  keep you logged in and automatically remember items in your shopping cart. This allows us to offer you a better experience on the website. We assure you that the information gathered by these cookies is never shared with third party companies. By using this website you agree to using cookies.

3. Privacy Policy

George Quinn Stair Parts are committed to complying with the General Data Protection Regulation (GDPR) and have created this privacy statement in order to demonstrate our firm commitment to privacy.

Our website contains links to other sites, we are not responsible for the privacy practices or the content of these websites.

General Information

The website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help improve the quality of the service available on this website. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user session will be tracked but the user will be anonymous.

Collection and use of Personal Information

We collect and hold personal information when you fill out a form requesting information and when ordering any of our products. When filling in a form you are consenting to the collection and use of personal data by George Quinn Stair Parts. Information we request and hold include: name; email address; phone number; delivery address; billing address; username; password and vat number.  We require these details to better understand the needs of the visitor to this website in order to provide any requested information promptly; fulfil orders and administer your account.

When placing an order on our website, you provide payment information including your name; credit or debit card number; card expiration date and CVV code and billing address. We do not store this payment information. Note that third-party payment processors may retain this information in accordance with their own privacy policy and terms.

George Quinn Stair Parts do no hold data for longer than is necessary.

George Quinn Stair Parts does not disclose information to third party companies other than when order details are processed as part of the order fulfilment.

George Quinn Stair Parts with your express consent, may also use your personal data for the purpose of offering special offers; keeping you up to date with new ranges and our latest news.  You can opt out from any email marketing by using the unsubscribe links at the bottom of the marketing email or emailing info@georgequinn.co.uk with “Unsubscribe” in subject line.

How is your Information Secured and Protected?

We care about the safety of your transaction, so we secured the transmission of any personal information that you enter to our website, through a Secure Socket Layer of 256 bits.

Emails you send us are not necessarily secure when they are transmitted to us.  If your communication is sensitive or contains highly confidential information such as credit card details please provide them by telephone on 0800 0850 479

Your Rights under Data Protection

You have a right to access the personal data that we hold on you.  If you would like a copy please send a written request to:

George Quinn Stair Parts
Corby Rock
Monaghan
Co. Monaghan
Ireland

Or, alternatively email info@georgequinn.co.uk

If you wish to have the personal data we hold rectified; amended or erased please submit details to:

George Quinn Stair Parts
Corby Rock
Monaghan
Co. Monaghan
Ireland

Or, alternatively email info@georgequinn.co.uk

You also have the right, at any time to lodge a complaint with the Irish office of the Data Commissioner if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us or that we collect about you. You can also lodge a complaint with the UK Information Commissioner’s Office, who may then refer your complaint to the Irish office of the Data Commissioner

Cookies

https://georgequinn.co.uk/ uses cookies. These cookies collect traffic data via Google Analytics; they keep you logged in and automatically remember items in your shopping cart. This allows us to offer you a better experience on the website. We assure you that the information gathered by these cookies is never shared with third party companies. By using this website you agree to using cookies.

Changes to this Statement

George Quinn Stair Parts reserves the right to modify the privacy statement at any time.  If we make any material change, we will update our website to include such changes.  We will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

If you have any queries please contact us by post to:

George Quinn Stair Parts
Corby Rock
Monaghan
Co. Monaghan
Ireland

Or, alternatively email info@georgequinn.co.uk

4. Copyrights

The content of https://georgequinn.co.uk/ (text, graphics, photographs, trademarks, user interface and the site code) is protected by the Copyright, Designs and Patents Act 1988. You are not allowed to copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any of this content, unless you were given permission to do so by a member of George Quinn.

You may download, copy and re-distribute our brochures, but you must not alter the content of the brochures in any way. This would be a violation of our copyrights and it is punishable by law.

All trademarks and trade names are the property of George Quinn.

5. Links to and from our website

Our website contains links to other sites. We will not be held responsible for the privacy practices or the content of these websites.

If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of our website (i.e. https://georgequinn.co.uk/) and you do not alter the content of any of our pages in any way.

6. Disclaimer

While we make a lot of efforts to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of the material from this website. We may change the content of our website at any time without notice. The content of our website may be out of date, and we make no commitment to update it.

7. Products

The product images are for illustrative purposes only and may not reflect the exact look and finish of the product.