• We deliver only to the United Kingdom (excluding Channel Islands, Isle of Man, and Northern Ireland).
  • All goods will be dispatched within 7 working days of payment received.
  • Deliveries are carried out by a third party courier. We cannot specify a time for a delivery, but we always try to give you all the information that we have regarding your stair parts order.
  • All deliveries must be signed for by a person over the age of 18 years.
  • The stair parts ordered will not be left unattended or without a signature.
  • The company will not be liable for any direct or indirect loss, damage or expense suffered or incurred by the buyer as a consequence of a delay in dispatch or delivery.
  • All orders must be checked for damages before signing for them. Any damages must be notified to us within 24 hours.
  • If the stair parts are damaged as a result of customer negligence (e.g. the stair parts were stored outside, damaged by water or other hazards), we will not refund or resend the order.