Terms & Conditions

Terms & Conditions

Our terms and conditions as outlined below are updated regularly. Please ensure that you have read these, as we will not be held responsible for any negligence on your part.

Ordering from us | George Quinn Stair Parts Plus

Our stair parts may be purchased using our contact details: via our online website, by telephone, or by e-mail. We process the orders from Monday to Friday 8.10 am to 4.55/3.55 pm – the orders received outside of this timetable will be processed on the next working day, excluding statutory and public holidays.

Our acceptance of an order takes place when we dispatch the goods.

We accept credit and debit card payments. You can also pay by Paypal.

Office hours | George Quinn Stair Parts Plus

  • Monday to Thursday – 8.10am – 4.55pm.
  • Friday – 8.10am – 3.55pm.
  • Saturday and Sunday – closed.

Pricing | George Quinn Stair Parts Plus

  • All our prices are quoted in UK pounds sterling (£).
  • All prices are inclusive of VAT.
  • If you are a UK vat registered company we will need your vat number, otherwise, we will charge VAT.
  • A Delivery Charge of £30 applies to each order.
  • VAT is charged on delivery.
  • Our prices are continuously reviewed and are liable to change – you will be charged the price agreed on order acceptance.

 Delivery information | George Quinn Stair Parts Plus

  • We deliver only to the United Kingdom (excluding Channel Islands, Isle of Man, and Northern Ireland).
  • All goods will be dispatched within 7 working days of payment received.
  • Deliveries are carried out by a third party courier. We cannot specify a time for a delivery, but we always try to give you all the information that we have regarding your stair parts order.
  • All deliveries must be signed for by a person over the age of 18 years.
  • The stair parts ordered will not be left unattended or without a signature.
  • The company will not be liable for any direct or indirect loss, damage or expense suffered or incurred by the buyer as a consequence of a delay in dispatch or delivery.
  • All orders must be checked for damages before signing for them. Any damages must be notified to us within 24 hours.
  • If the stair parts are damaged as a result of customer negligence (e.g. the stair parts were stored outside, damaged by water or other hazards), we will not refund or resend the order.

Returns Policy | George Quinn Stair Parts Plus

  • You are under a duty to take reasonable care of the stair parts that you order from us. If we are to refund or resend your order, we need to see proof that it wasn’t your fault for the stair components being damaged. The goods (stair parts) must be unused and returned in their original packaging.
  • You’re free to change your mind regarding your stair parts order and can cancel it within 7 working days of receipt of delivery.
  • We will refund you for the stair parts order, but you will be liable for a restocking charge of 15%.
  • The cost of returning the stair parts will be borne by you.
  • As you may know, we can work together with you to create different designs for spindles, banisters, or other stair parts. If your stair parts’ order was customised specifically for you, then it cannot be returned. The provision of this clause does not affect your statutory rights.
  • Returning your stair parts order should be agreed with our office beforehand. You can email us or you can give us a call, free of charge, at 0800 0850 479.

Trade Enquiries | George Quinn Stair Parts Plus

As a relatively new entrant to the UK stair components market, we are always looking to expand our reach and connect with our rapidly growing consumer base through a key trade network.

We welcome all business-to-business inquiries and we are committed to form long lasting relationships with valuable trade partners.

If you want to join us in our mission of distributing quality stair parts in UK, we assure you of an open and honest collaboration that will serve as a long-standing and mutually beneficial business relationship.

If you have any other queries, please email us at info@georgequinn.co.uk. Alternatively, you can call us using our phone number: 0800 0850 479 (free of charge).

Terms of Use – Website

Our terms and conditions as outlined below are updated regularly. Please ensure that you have read these, as we will not be held responsible for any negligence on your part.

1. Security on http://georgequinn.co.uk/

We care about the safety of your transaction, so we secured the transmission of any personal information that you enter to our website, through a Secure Socket Layer of 256 bits.

2. Cookies

http://georgequinn.co.uk/ uses cookies. These cookies collect traffic data via Google Analytics; they  keep you logged in and automatically remember items in your shopping cart. This allows us to offer you a better experience on the website. We assure you that the information gathered by these cookies is never shared with third party companies. By using this website you agree to using cookies.

3. Privacy Policy

The personal information that we collect about you (e.g. your e-mail address), allows us to keep you up to date on our latest stair parts special offers, or on our new products.

George Quinn does not disclose buyers’ information to third party companies other than when order details are processed as part of the order fulfilment.

4. Copyrights

The content of http://georgequinn.co.uk/ (text, graphics, photographs, trademarks, user interface and the site code) is protected by the Copyright, Designs and Patents Act 1988. You are not allowed to copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any of this content, unless you were given permission to do so by a member of George Quinn.

You may download, copy and re-distribute our brochures, but you must not alter the content of the brochures in any way. This would be a violation of our copyrights and it is punishable by law.

All trademarks and trade names are the property of George Quinn.

5. Links to and from our website

Our website contains links to other sites. We will not be held responsible for the privacy practices or the content of these websites.

If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of our website (i.e. http://georgequinn.co.uk/) and you do not alter the content of any of our pages in any way.

6. Disclaimer

While we make a lot of efforts to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of the material from this website. We may change the content of our website at any time without notice. The content of our website may be out of date, and we make no commitment to update it.

7. Products

The product images are for illustrative purposes only and may not reflect the exact look and finish of the product.